What is your 100% Satisfaction Guarantee?

No fast talk, no confusing language, no three levels of guarantee here.  You want to be satisfied with your purchase.  We want that too.

So here's our simple promise to you - we call it our 90 day return guarantee.  If at any point you are not completely satisfied with your purchase for any reason, we will pay for you to return it to us.  If it is still in new condition, and still has the original packaging, we will refund your money, no muss, no fuss.

Its a simple 3 step process -

1- Email us your intent to return the item within 90 days of purchase.  In order to serve you better, please let us know the reason for your dissatisfaction.  Also let us know whether you prefer a refund or store credit.  We will reply promptly with a shipping label, and the cost is on us.

2- Ship the item back.  Inspection of the item could take up to 4 business days, but generally is handled within 24 hours of our receiving the item.

3- Upon passing inspection, we will process your store credit or refund.  All refunds are processed to the same method of payment used in the original purchase.  Please note that it can take up to 10 business days for a refund to appear on your card statement, depending on your credit card company's policies and procedures.  If you prefer a refund, we will refund you the full purchase price of the item.  A store credit is issued for the full amount of your purchase, including the original shipping.

Your patronage is important to us.  We are a small business and strive to provide an excellent customer experience.  Please understand, we reserve the right to refuse service if we feel this policy is being abused.  It hasn't happened, but our lawyers tell us we need to say that stuff upfront - just in case.

As a thank you, we'd like to offer you 10% off of your first purchase. Simply click to join the Posse! Membership has its privileges.

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